Effective Date: January 1, 2025

CrossLink Media, LLC (“CrossLink Media,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, messaging services, and SMS messaging platform (collectively, the “Services”). This policy complies with applicable U.S. laws, including the Telephone Consumer Protection Act (TCPA) and state privacy regulations.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and mailing address provided when you register, contact us, or use our Services.
  • Account Information: Username, password, and other credentials for accessing our platform.
  • SMS-Related Data: Mobile phone numbers and consent records for sending/receiving SMS messages.

1.2 Non-Personal Information

  • Usage Data: Information about how you interact with our Services, such as IP addresses, browser type, device information, and pages visited.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver targeted ads.

1.3 Information from Third Parties

We may receive information from our clients or partners (e.g., mobile phone numbers with consent) to facilitate SMS messaging services.

2. How We Use Your Information

We use your information to:

  • Provide and improve our Services, including sending SMS messages.
  • Process transactions and manage your account.
  • Comply with legal obligations, such as TCPA requirements for obtaining consent and maintaining opt-out records.
  • Communicate with you, including responding to inquiries and sending service-related notices.
  • Analyze usage trends and personalize content or advertisements.
  • Prevent fraud and ensure the security of our Services.

3. How We Share Your Information

We may share your information as follows:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., SMS delivery, hosting, or analytics), under strict confidentiality agreements.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or ensuring TCPA compliance.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
  • With Consent: When you explicitly consent to sharing, such as opting into SMS campaigns.

We do not sell your personal information to third parties for their own marketing purposes.

4. SMS Messaging and TCPA Compliance

When you provide your mobile phone number, you expressly consent to receive SMS messages from CrossLink Media or our clients, including marketing and transactional messages. You may opt out at any time by replying “STOP” to any message or contacting us at support@crosslinkmedia.com. We maintain records of consent and opt-outs to comply with the TCPA and CTIA guidelines. Message and data rates may apply.

5. Your Choices

  • Opt-Out: You can opt out of marketing communications by following unsubscribe instructions in emails or SMS messages or contacting us.
  • Cookies: You can disable cookies through your browser settings, though this may affect functionality.
  • Access and Correction: You may request access to or correction of your personal information by contacting us at support@crosslinkmedia.com, subject to verification.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes, typically no longer than 7 years after your last interaction with our Services.

8. Children’s Privacy

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it promptly.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing information.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request details about the personal information we collect, use, or share.
  • Right to Delete: Request deletion of your personal information, subject to exceptions.
  • Right to Opt-Out: Opt out of the sale of your personal information (note: we do not sell personal information).
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact us at support@crosslinkmedia.com. We will verify your identity before responding.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or through the Services. Your continued use of the Services after such changes constitutes acceptance.

12. Contact Information

For questions or to exercise your privacy rights, contact us at: CrossLink Media, LLC
Email: support@crosslinkmedia.com